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0:000:00
Summary
Retired guardian of two grandkids, tight budget and HOA rules, sought to replace a failing window damaging the exterior. Reviewed composite options, colors, and financing.
Quote: about $11,600 with grids (around $113/month) or $10,000 without; invisible screen +$100.
Customer okayed credit check and will schedule measure pending HOA.
Best: Closing🎉
Score: 8/10
Smooth pivot to action with a low-friction next step.
Add a trial close earlier ("If we can keep it near $100/mo, is this the window to move on?") and a choice close ("grills or no grills?").
Summarize value in one sentence before asking for the credit check.
To Improve: Empathy and Connection
Score: 3/10
You missed a critical moment to pause and acknowledge her tiredness. Brief empathy plus pacing would build trust.
Try, "I'm sorry you are feeling that way—would you like to take this slower or focus just on the must-do window today?"
To Improve: Needs Analysis
Score: 5/10
Nice job triaging windows and asking for a monthly comfort zone. Go deeper: usage (drafts, noise, sun exposure), grandkids' safety, energy bills, timeline with HOA, and who else weighs in.
Ask, "If HOA approves, what's your ideal install timing?" and "What worries you most about replacing this one?"
To Improve: Exploring Options
Score: 5/10
You offered color, screen, grills, and a cost-saving configuration—good. Tailor options to her $80–$100 target and present a simple Good/Better plan, plus a phased path: "Fix this priority window now; pre-price the rest for later."
Show one physical sample to make the sturdiness claim tangible.
0:000:00
Summary
Retired guardian of two grandkids, tight budget and HOA rules, sought to replace a failing window damaging the exterior. Reviewed composite options, colors, and financing.
Quote: about $11,600 with grids (around $113/month) or $10,000 without; invisible screen +$100.
Customer okayed credit check and will schedule measure pending HOA.
Best: Closing🎉
Score: 8/10
Smooth pivot to action with a low-friction next step.
Add a trial close earlier ("If we can keep it near $100/mo, is this the window to move on?") and a choice close ("grills or no grills?").
Summarize value in one sentence before asking for the credit check.
To Improve: Empathy and Connection
Score: 3/10
You missed a critical moment to pause and acknowledge her tiredness. Brief empathy plus pacing would build trust.
Try, "I'm sorry you are feeling that way—would you like to take this slower or focus just on the must-do window today?"
To Improve: Needs Analysis
Score: 5/10
Nice job triaging windows and asking for a monthly comfort zone. Go deeper: usage (drafts, noise, sun exposure), grandkids' safety, energy bills, timeline with HOA, and who else weighs in.
Ask, "If HOA approves, what's your ideal install timing?" and "What worries you most about replacing this one?"
To Improve: Exploring Options
Score: 5/10
You offered color, screen, grills, and a cost-saving configuration—good. Tailor options to her $80–$100 target and present a simple Good/Better plan, plus a phased path: "Fix this priority window now; pre-price the rest for later."
Show one physical sample to make the sturdiness claim tangible.
0:000:00
Summary
Retired guardian of two grandkids, tight budget and HOA rules, sought to replace a failing window damaging the exterior. Reviewed composite options, colors, and financing.
Quote: about $11,600 with grids (around $113/month) or $10,000 without; invisible screen +$100.
Customer okayed credit check and will schedule measure pending HOA.
Best: Closing🎉
Score: 8/10
Smooth pivot to action with a low-friction next step. Add a trial close earlier ("If we can keep it near $100/mo, is this the window to move on?") and a choice close ("grills or no grills?"). Summarize value in one sentence before asking for the credit check.
To Improve: Empathy and Connection
Score: 3/10
You missed a critical moment to pause and acknowledge her tiredness. Brief empathy plus pacing would build trust. Try, "I'm sorry to hear you are tired—would you like to take this slower or focus just on the must-do window today?"
To Improve: Needs Analysis
Score: 5/10
Nice job triaging windows and asking for a monthly comfort zone. Go deeper: usage (drafts, noise, sun exposure), grandkids' safety, energy bills, timeline with HOA, and who else weighs in.
Ask, "If HOA approves, what's your ideal install timing?" and "What worries you most about replacing this one?"
To Improve: Exploring Options
Score: 5/10
You offered color, screen, grills, and a cost-saving configuration—good. Tailor options to her $80–$100 target and present a simple Good/Better plan, plus a phased path: "Fix this priority window now; pre-price the rest for later." Show one physical sample to make the sturdiness claim tangible.
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Best fit for sales team size 2-20
Backed by 1848 Ventures
Made for Windows, Roofing, HVAC companies
Ready to close faster?
Start your free trial today.
Best fit for sales team size 2-20
Backed by 1848 Ventures
Made for Windows, Roofing, HVAC companies
Ready to close faster?
Start your free trial today.
Best fit for sales team size 2-20
Backed by 1848 Ventures
Made for Windows, Roofing, HVAC companies